How can I view The Swan?
We will send you a Vimeo embedded link which is password protected at around 1pm on Thursday 19 November. An email with the password will be sent just before 7pm GMT on the same day. You simply click the link, enter the password provided and the film will play.
Can I view The Swan after this date?
The Swan will premiere on Thursday 19 November and be available via this link until 11.59pm Thursday 26 November.
I didn’t book a ticket before the premiere, will I still be able to watch it?
Yes, if you book a ticket any time before 11pm GMT on Thursday 26 November you will receive the link and password in your confirmation email.
How many times can I watch the film?
As many times as you like, until the link expires on Thursday 26 November
I’ve not received an email with a link or password.
A password protected link to watch The Swan will be sent at around 1pm GMT on Thursday 19 November. An email with the password will be sent just before 7pm GMT on the same day. If you have not received any emails from us by this time, contact us on email@example.com with your order. You can find your order number in the original booking confirmation email.
What do I do if my password doesn’t work?
Please make sure that you are entering the password correctly and with no spaces. Our passwords are case sensitive. If the password still doesn’t work you can contact us on firstname.lastname@example.org and we will do our best to resolve the issue.
How can I watch The Swan on my smart TV?
You can connect your computer or mobile device to your TV using an HDMI cord, casting via Chromecast or Airplay with Apple devices.
Alternatively, click here to check to see if your TV or smart device is compatible with the Vimeo App.