Terms and Conditions
Postage is £3 for delivery within UK and £10 for international delivery.
We will make every effort to dispatch goods within two working days, and usually this means you will receive your goods within seven working days of making your order, provided the goods are in stock. If an item is out of stock we will notify you via email.
We endeavour to ship all items in an order together. If for any reason an item is not available we will process and dispatch the remainder of your order separately. Regardless of the number of deliveries you receive, you’ll only be charged the shipping/ postage fee once. Items available for pre-order or which are temporarily out of stock will be dispatched separately with no additional postage charge.
If you have any queries or wish to discuss your order, please email us at firstname.lastname@example.org
We hope that you are happy with your purchase. However, if you are not then please let us know within 14 days of receipt; if you return the item to us in its original condition within 28 days of receipt we will be happy to give you a refund. When returning items we recommend that you ask your Post Office for a proof of posting (available free of charge). Refunds will be issued within 14 days of receipt of the returned goods.
Returns should be sent to: Shop Orders, Scottish Ballet, Tramway, 25 Albert Drive, Glasgow G41 2PE. Return postage charges are non-refundable unless your order was faulty or incorrect.
If your order arrives damaged or has a fault please contact us by email at email@example.com so we can arrange a replacement, or return the item to us for a refund.
We only replace items if they are defective or damaged. If you need to exchange an item please send us an email at firstname.lastname@example.org and send your item to: Shop Orders, Scottish Ballet, Tramway, 25 Albert Drive, Glasgow G41 2PE.
Third Party Sales
Our official merchandise is regularly sold in our touring venues. Any faulty items should be returned to the venue for a replacement. If not in stock a full refund will be offered by the venue.